CFair
Big Family Pools logo

Big Family Pools

Mesa, AZ · family-owned · 557 E Juanita Ave #3, Mesa, AZ 85204

Google
4.8 · 52
In business
Not stated
ROC no.
Listed
Warranty
Not mentioned
Request an estimate (480) 331-5331 bigfamilypools.com Email

Why it’s a C

C · Fair · 42 points

A starts at 55 points. The top score in the Valley today is 64.

  • Licence and insurance 8/9 Licensed, insured and bonded as stated on their site. ROC numbers earn nothing until they can be checked.
  • Credentials 0/14 Certifications, builder and equipment-maker programmes, and BBB accreditation, as stated.
  • Track record 0/14 Years since founding, and profiles on BBB, Yelp, Angi and similar.
  • Reviews 20/22 Google review count and average.
  • Service scope and terms 2/18 Warranty, permits, free estimates, financing, the scope of work they list.
  • Profile 12/22 Website, phone, description, how complete the facts are, social accounts.
“We work on Pentair IntelliCenter, EasyTouch, and automation systems across all major manufacturers.” What they say about themselves, from their page ↗, read Oct 17, 2026

How we grade

From their website

What the company says on its own pages, checked Oct 17, 2026. We quote it; we have not verified it.

ROC licence
  • ROC 351588
Listed on their website. We haven’t verified it. Check on ROC ↗
Brands and finishes
  • Pentair
  • Jandy
We work on Pentair IntelliCenter, EasyTouch, and automation systems across all major manufacturers.
Family-owned
YesA small family business serving the East Valley.
Service area
East Valley: Mesa, Chandler, Gilbert, Tempe, Scottsdale, Paradise Valley, Queen Creek, Arcadia

At a glance

As stated on their website.

  • Family-owned
  • Emergency service
  • Equipment repair
  • Commercial too

Specialties

  • automation system diagnostics
  • LSI-based water chemistry
  • commercial aquatic management
  • heater service agreements
  • pebble finish care

Services

Main work

About Big Family Pools

Big Family Pools is a veteran-owned pool service and repair company based in Mesa, Arizona, serving the East Valley since 2014. The company takes a preventive, long-term approach to high-value residential and commercial pools, treating each one as a six-figure asset. Clients receive scientific water chemistry management and a dedicated Route Manager who knows their property by name.

  • Pool Nation National Finalist in 2022, 2023, and 2024
  • Rated 4.9 out of 5 across 50+ Google reviews
  • Licensed, bonded, and insured under ROC 351588
  • Specializes in automation systems including Pentair IntelliCenter and EasyTouch
  • Serves Mesa, Chandler, Gilbert, Tempe, Scottsdale, Paradise Valley, Queen Creek, and Arcadia

Services cover weekly preventive maintenance, LSI-based chemistry balancing, diagnostics and repairs across major equipment categories, and installations and upgrades. Commercial aquatic management serves vacation rentals, boutique hotels, HOAs, and property portfolios. Every visit is documented with a written service report, and service begins with a property evaluation request. The company limits its routes by design to protect service quality and accountability.

Reviews

4.8 from 52 Google reviews.

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